When I was training to pass my licensing exam, our text referred to this article. Looking for fodder for marketing copy, I searched the internet, and state websites for similar articles and came up with nothing. Actually, it took a few hours to find this article.
So I’m curious, do most real estate purchasers feel good about the service they received from their real estate agent? Because written evidence of complaints is decidedly absent. Even this report is light on the numbers. I mean, they are saying what the most common complaints are without really saying anything about how prevalent they are. It’s simply a fact that most real estate legislation starts with the licensing commission, which is made up of real estate agents and real estate attorneys mostly. And the complaints are managed by the same office. I spoke to the attorney at the licensing office that handles complaints, and he said most of what he saw was mostly the result of things being missed on the inspection, and that in most of those cases, the real estate agent helped with the selection of the inspector…so the customer suspected some sort of collusion. I don’t make any money being a reporter, so I didn’t follow through on compiling the list and generating a well researched article. It would have take probably about 20 hours to do that, which I just don’t have to spare.
Around the office, I hear everyone’s horror stories about their worst deal. If you could help me, that would be great. On my team, we are constantly on the lookout for how to adjust our standard practices to try our best to make sure everything goes smooth, and the customer is left with the impression that they recieved insanely great customer service. But the reality is, we don’t really run into that many problems. So we don’t have much material on which to base trouble shooting.
So, if you could tell us about your experiences, that would help everyone try to avoid them. We have about 100 visitors/day to this blog, and it would be very helpful if we could hear from you.
Real Estate Council Compiles List of Consumer Complaints Against Agents
by Realty Times Staff
The Real Estate Council of British Columbia, the Canadian equivalent of a state real estate commission, has compiled a list of the most typical complaints consumers have against real estate professionals, with ignorance and misrepresentation topping the list. The list was published in the May/June issue of Outlook, the in-house publication of the Association of Real Estate License Law Officials, based in
Montgomery, Ala.,. The list was compiled from a focus group hosted by the B.C. Real Estate Council. According to the Council, the major points of contention between consumers and real estate professionals include: · Ignorance or misrepresentation of property features. The Council warned that, “licensees should verify facts provided by the seller or the listing information, especially in regard to square footage or items remaining on the property.” · Unwillingness to release seller from listing contract. Said the Council, “Consumers wish for simpler dissolution of the listing contract when the licensee they hired provides inadequate service, such as insufficient advertising or lack of communications. · Poor drafting of contracts. “Contracts often contain ‘subject to inspection’ and similar clauses which leave consumers feeling vulnerable. Others create logistical problems by setting completion and possession dates on the same day.” Also listed among the grievances was: · Misinterpretation or failure to communicate material information, such as what fees are for in the transaction. · Mortgage fraud, including brokers falsifying documents. · Withholding deposits without having adequately pre-explained the terms of the deposit. · Negligent property management. · Difficult transaction closings. · Lack of research assistance to help chase down government records. The Council also said a major concern was “Self Interest.” Said the Council, “Consumers’ perception is that licensees’ advice and actions are influenced more by self-interest than out of concern for the client (e.g. pressuring a client to buy more expensive property simply to increase commission).” To subscribe to Outlook, contact ARELLO at: 334 260 2902. Published: July 6, 2000